Northern Wish Posted February 5, 2009 Report Share Posted February 5, 2009 An Open Letter of Apology to Bruce Springsteen, Jon Landau and the entire Springsteen Tour Team:While we were genuinely trying to do the right thing for fans in providing more choices when the tickets they requested from the primary on-sale were not available, we clearly missed the mark. Fans are confused and angry, which is the opposite of what we hoped to accomplish. We sincerely apologize to Bruce, his organization and, above all, his fans.We recognize that we need to change our course. We have committed to Bruce and state publicly here that we have taken down all links for Bruce’s shows directing fans from Ticketmaster to TicketsNow. This redirection only occurred as a choice when we could not satisfy fans’ specific search request for primary ticket inventory, but to make sure there is no misunderstanding in the future, we also publicly state that we will never again link to TicketsNow in a manner that can possibly create any confusion during a high-demand on-sale. Specifically, we will not present an option to go to TicketsNow from Ticketmaster without the consent of the artist and the venue, both of whom work together to bring the joy of live entertainment to millions of fans.If any fans inadvertently purchased tickets in the resale marketplace believing in error they were purchasing from the initial on-sale, we will refund the difference between the actual purchase price and the face price of the ticket. (Please don’t abuse this good faith gesture – we did not give brokers any preferential access to tickets.)We are committed to helping deliver the most transparent and best live entertainment experience to fans. We will do better going forward.Sincerely,Irving Azoff, CEO, Ticketmaster Entertainment Link to comment Share on other sites More sharing options...
Davey Boy 2.0 Posted February 5, 2009 Report Share Posted February 5, 2009 awwwwwww sounds like Irving needs a hug Link to comment Share on other sites More sharing options...
Esau. Posted February 5, 2009 Report Share Posted February 5, 2009 (edited) I know the above was posted already in the other thread, but now that it has its own thread, I may as well post Bruce's message.A LETTER TO OUR FANS:We know there was much confusion regarding Ticketmaster and TicketsNow during last Monday’s on-sale dates. We were as confused as you were, as we were given no advance notice of the major changes in the Ticketmaster-TicketsNow world. (Bear in mind that we are not clients of any ticketing company, and that all those arrangements are between venues and ticketing companies.)Last Monday, we were informed that Ticketmaster was redirecting your log-in requests for tickets at face value, to their secondary site TicketsNow, which specializes in up-selling tickets at above face value. They did this even when other seats remained available at face value. We condemn this practice.We perceive this as a pure conflict of interest. Ticketmaster is there to ensure that we have a good, fair sale of our tickets at their face value plus normal ticketing charges. TicketsNow is supposed to be a secondary site where people who already have tickets may exchange, trade, and, unfortunately, speculate with them. We have asked this redirection from Ticketmaster to TicketsNow cease and desist immediately and Ticketmaster has agreed to do so in the future and has removed its unwanted material from their and our site.We know the many cynical arguments some make in favor of the Ticketmaster system: There are rumors that some artists or managers participate in Ticketmaster charges–we do not. There are rumors that some artists or managers are receiving a percentage of the amount above face value at secondary outlets like TicketsNow–we do not. Some artists or managers may not perceive there to be a conflict between having the distributor of their tickets in effect “scalping†those same tickets through a secondary company like TicketsNow–we do.While many of you have sent notes to us and your local promoters, you may also send accurate informational letters to Albert Lopez of Ticketmaster and he will try to address your questions.A final point for now: the one thing that would make the current ticket situation even worse for the fan than it is now would be Ticketmaster and Live Nation coming up with a single system, thereby returning us to a near monopoly situation in music ticketing. Several newspapers are reporting on this story right now. If you, like us, oppose that idea, you should make it known to your representatives.The abuse of our fans and our trust by Ticketmaster has made us as furious as it has made many of you. We will continue to do our utmost now and in the future to make sure that these practices are permanently curtailed on our tours.Bruce Springsteen, Jon Landau and the entire Springsteen Tour Team http://www.brucespringsteen.net/news/index.htmlAbout the original topic:If any fans inadvertently purchased tickets in the resale marketplace believing in error they were purchasing from the initial on-sale, we will refund the difference between the actual purchase price and the face price of the ticket. (Please don’t abuse this good faith gesture – we did not give brokers any preferential access to tickets.)This sorta made me laugh. It almost seems like a admission of guilt does it not? Or is it just me and I'm missing something. If TM doesn't purposely put tickets on Tickets now for inflated prices, while they could easily leave them on their TM service, why would they even consider refunding any money. Edited February 5, 2009 by Guest Link to comment Share on other sites More sharing options...
Kanada Kev Posted February 5, 2009 Report Share Posted February 5, 2009 If any fans inadvertently purchased tickets in the resale marketplace believing in error they were purchasing from the initial on-sale, we will refund the difference between the actual purchase price and the face price of the ticket. (Please don’t abuse this good faith gesture – we did not give brokers any preferential access to tickets.)FUCK YOU Irving. I hope that everybody who ordered tix on TicketsNow submit for their refund. "Good faith gesture"?? Forced damage control more like it. Then, they'll continue on in the bastardly little way. Once a TicketBastard, always a TicketBastard. Link to comment Share on other sites More sharing options...
jayr Posted February 5, 2009 Report Share Posted February 5, 2009 I'm happy to see that somebody questioned them publicly about this. Link to comment Share on other sites More sharing options...
Schwa. Posted February 5, 2009 Report Share Posted February 5, 2009 I'm happy to see that somebody questioned them publicly about this. Not just anyone, a Congressman or Senator if i recall. These complaints have been coming from "joeblow" forever and finally someone with Federal pull has raised a stink. Good on'm. Link to comment Share on other sites More sharing options...
Northern Wish Posted February 5, 2009 Author Report Share Posted February 5, 2009 I think this is a much better use of govt resources than the current MLB steroid witchhunt.... I still can't wrap my head around why the fuck the Senate cares about that one?! Link to comment Share on other sites More sharing options...
Hal Johnson Posted February 5, 2009 Report Share Posted February 5, 2009 (edited) The most upsetting part about this is that TM is apologising to only Springsteen fans, as though this will absolve them of all future and current responsibilities to other acts. What a croc.Dont other bands/event promoters get pissed that this is happening?!?Edit to add: I should have read more carfully."Specifically, we will not present an option to go to TicketsNow from Ticketmaster without the consent of the artist and the venue, both of whom work together to bring the joy of live entertainment to millions of fans."So I guess now we'll see who the biggest swine's are in the entertainment industry. Edited February 5, 2009 by Guest Link to comment Share on other sites More sharing options...
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