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Red Rocks Tickets on sale at TB early (update: TicketMaster gives out $50)


Basher

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Make all the cases you want.

TicketMaster is refunding the total charge. Including fees.

I didn't say "I think...", or "I believe...", or "they should..."

They are.

Now, isn't there some pressing news on Prince that should be posted or something?

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Thanks. I had read that, and the Winnipeg sun article about the settlement when I did a search. I wasn't sure if I was missing something else, mainly about the Canadian lawsuit.

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From Phish.com:

"A Response To Red Rocks Ticketing 03.19.09

Last night we learned Ticketmaster mistakenly put on sale a substantial number of four-day passes to Phish's concerts this summer at Red Rocks Amphitheater, giving some fans an unfair advantage to purchase tickets ahead of the March 26th publicly announced on sale date. 

Ticketmaster has fully acknowledged this significant error, and to make sure that all of our fans have the same, fair opportunity to purchase tickets to this event, they have cancelled all of these orders with all charges being refunded.

We are sorry for any inconvenience this may cause our fans. We are in active dialogue with Ticketmaster to push them to address the inconvenience their error has caused.

Phish takes this and all ticketing matters extremely seriously. We will seek assurances this type of error will not happen again in the future. The high demand for the tickets on Phish's return has overwhelmed the prevailing ticketing systems and revealed their flaws. We are putting pressure on the ticketing providers to improve their systems. We are focused on the ticket broker activity in our tickets and the inability of the existing ticket systems to stop this. We are actively seeking options to limit this.

As a reminder, the public on sale date for Red Rocks is Thursday, March 26th at 12:00 noon Mountain time and additionally Phish's ticket request period will remain open until 11:59 pm eastern time this Sunday the 22nd. Please visit http://phish.portals.musictoday.com/ to request tickets.

Thank you for your continued support."

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There you go radiating love again.

Dont make me get angry. I'm going to tonight's game and Saturdays. Watch for me and I'll moon ya Punk.

Actually, my posts are going to be vastly different when I get home tonight....depending on the outcome. No matter what though, I will be liquored.

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You know, in the end, things will be worse next Thursday. I never really expected these tickets to be honoured, but as much as we would like to think we all have a "fair chance" at tickets next week, you have to realize that that simply isn't the case.

Scalpers have figured out TicketMaster's systems. They know how to screw with the Captcha so that nobody gets a word to type in (see Hampton) and they have complex programs in place to ensure they get a bunch of tickets.

Will people get lucky and score tickets next Thursday? Absolutely. I am quite certain that number will be MUCH lower than those that "got tickets" last night.

Phish is happy to say that they are doing things to curb the resale market. It's easy to say that. Unless they operate their own "stings", and then have the authority to cancel the ticket, nothing is going to happen.

It is going to be nearly impossible to secure tickets next week. For a glorious 30 minutes last night, that wasn't the case.

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Just got this email from TicketMaster:

Dear Phish fan:

Unfortunately, the tickets that you ordered from Ticketmaster for performances of Phish scheduled at the Red Rocks Amphitheatre between the dates of July 30th and August 2nd, 2009 were put on sale inadvertently, allowing you to order tickets before they were supposed to have been released for sale to the general public. The sale of these tickets prior to the scheduled onsale date was the result of an inadvertent error on the part of Ticketmaster. While we strive to be perfect, errors do occur, albeit rarely. Per our stated policy and our practice Ticketmaster refunds purchases in such situations and cancels the tickets. In this case, while we asked the credit card companies for an authorization code at order time, we did not and will not charge your card for the purchase price and have canceled your order for tickets.

In addition, we’d like to show our sincere regret for this error by providing you with a gift certificate in the amount of $50.00 that is redeemable for any purchase for tickets to qualifying events on Ticketmaster.com or through our call centers as long as your order was in accordance with our standard order guidelines. You should receive this gift certificate in the next two weeks.

We are sorry that we were not able to provide you with the tickets you ordered and hope that we will have the chance to serve you better in the future. We encourage you to visit Ticketmaster at the scheduled onsale for Phish at Red Rocks currently scheduled for Thursday March 26, 2009 at 12:00 pm MT.

Sincerely,

David Butler

President

Ticketmaster North America

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