At the company I work for I'm the office manager (plus a few other positions, we're small) so I deal with shit all the time and have countless stories. Most recent was Videotron (Quebec cable service). We've got a big screen TV and we had cable for c-span and what not but all we ever do is play xbox Fifa09 on it during lunch so we cancelled the cable via the requested Videotron way - a signed fax form (this was June). July comes we get a bill for June to July. I call, have the fax in hand, have the fax report in hand, explain that we cancelled it in June, no problems. August comes we get a bill for June to July and July to August, I don't even look at it, I just call. I talk to a rep who explains to me that it might be my mistake, he's confused, the account must still be active because we called in July with a modification to the account (which comes with a service fee). The modification call being the one I made explaining we cancelled it in June. I'm nice about it and he assures me it will be taken care of. Looking forward to September's bill.