fluffhead77 Posted April 24, 2009 Report Share Posted April 24, 2009 So I wrote to them after the brutal debacle trying to order tickets to tonight's show and this is what I got. Dear Really Really Ridiculously Good Looking Fan, (edited due to privacy concerns)We are writing to you and all of the Registered Users who may have encountered problems purchasing tickets to The Music Hall on Friday, April 24th through the Ticketmaster Canada system at the designated on sale time of 10:00am (EDT). Our intention was to offer our fans a special treat and a thank you for your continued support. Unfortunately, what transpired during Monday's on sale was neither special nor particularly thankful. On behalf of the band, our management and Ticketmaster we would like to take this opportunity to offer you our sincerest apologies for any inconvenience that you may have experienced and let you know that in the coming days you will receive, via email, an electronic gift card from Ticketmaster in the amount of $15.00 (cdn). You will be able to put this money towards a future transaction of your choice at Ticketmaster. We thank all of you for your understanding with this matter and your continued support for the band over the years. All the best, The HipIt's better than nothing, but realistically, it's barely going to cover their bullshit service charges. *Sigh* Link to comment Share on other sites More sharing options...
Northern Wish Posted April 24, 2009 Report Share Posted April 24, 2009 I think that is awesome. The more fans and bands that bitch at Ticketmaster about their service- the more likely they are to improve it.Good for you for being a squeaky wheel! Link to comment Share on other sites More sharing options...
DevO Posted April 24, 2009 Report Share Posted April 24, 2009 Damn I'm outta the loop.. What went down? Link to comment Share on other sites More sharing options...
Whitey Posted April 24, 2009 Report Share Posted April 24, 2009 So I wrote to them after the brutal debacle trying to order tickets to tonight's show and this is what I got. Dear Really Really Ridiculously Good Looking Fan, (edited due to privacy concerns)We are writing to you and all of the Registered Users who may have encountered problems purchasing tickets to The Music Hall on Friday, April 24th through the Ticketmaster Canada system at the designated on sale time of 10:00am (EDT). Our intention was to offer our fans a special treat and a thank you for your continued support. Unfortunately, what transpired during Monday's on sale was neither special nor particularly thankful. On behalf of the band, our management and Ticketmaster we would like to take this opportunity to offer you our sincerest apologies for any inconvenience that you may have experienced and let you know that in the coming days you will receive, via email, an electronic gift card from Ticketmaster in the amount of $15.00 (cdn). You will be able to put this money towards a future transaction of your choice at Ticketmaster. We thank all of you for your understanding with this matter and your continued support for the band over the years. All the best, The HipIt's better than nothing, but realistically, it's barely going to cover their bullshit service charges. *Sigh*I also sent them an email regarding the sitution, but I did not get a response. When did you get that email? Link to comment Share on other sites More sharing options...
Davey Boy 2.0 Posted April 24, 2009 Report Share Posted April 24, 2009 perhaps you weren't good looking enough, whitey Link to comment Share on other sites More sharing options...
phishtaper Posted April 24, 2009 Report Share Posted April 24, 2009 i called and lodged a formal complaint with Ticketmaster as soon as it happened (was told mine was the first complaint). of course, i havent heard anything from them and I have not yet received the Hip email either. Link to comment Share on other sites More sharing options...
fluffhead77 Posted April 24, 2009 Author Report Share Posted April 24, 2009 So I wrote to them after the brutal debacle trying to order tickets to tonight's show and this is what I got. Dear Really Really Ridiculously Good Looking Fan' date=' (edited due to privacy concerns)We are writing to you and all of the Registered Users who may have encountered problems purchasing tickets to The Music Hall on Friday, April 24th through the Ticketmaster Canada system at the designated on sale time of 10:00am (EDT). Our intention was to offer our fans a special treat and a thank you for your continued support. Unfortunately, what transpired during Monday's on sale was neither special nor particularly thankful. On behalf of the band, our management and Ticketmaster we would like to take this opportunity to offer you our sincerest apologies for any inconvenience that you may have experienced and let you know that in the coming days you will receive, via email, an electronic gift card from Ticketmaster in the amount of $15.00 (cdn). You will be able to put this money towards a future transaction of your choice at Ticketmaster. We thank all of you for your understanding with this matter and your continued support for the band over the years. All the best, The HipIt's better than nothing, but realistically, it's barely going to cover their bullshit service charges. *Sigh*[/quote']I also sent them an email regarding the sitution, but I did not get a response. When did you get that email?oh about an hour ago. Link to comment Share on other sites More sharing options...
Whitey Posted April 24, 2009 Report Share Posted April 24, 2009 perhaps you weren't good looking enough, whiteyThis could be true. Link to comment Share on other sites More sharing options...
bouche Posted April 24, 2009 Report Share Posted April 24, 2009 curious.... did they need to verify that you actually tried and failed to purchase? Could anyone lodge a complaint and get a $15 rebate? Link to comment Share on other sites More sharing options...
jazzyjeff Posted April 25, 2009 Report Share Posted April 25, 2009 (edited) I received the email yesterday and I got ticketsI lost a few pairs before getting tickets so they must have looked at the transaction history. Edited April 25, 2009 by Guest Link to comment Share on other sites More sharing options...
NewRider Posted April 25, 2009 Report Share Posted April 25, 2009 Good stuff. Now apologize for the last record. Link to comment Share on other sites More sharing options...
Kanada Kev Posted April 25, 2009 Report Share Posted April 25, 2009 I emailed The Hip that morning. No email, no tix. Link to comment Share on other sites More sharing options...
rubberdinghy Posted April 25, 2009 Report Share Posted April 25, 2009 What happened? Link to comment Share on other sites More sharing options...
phishtaper Posted April 25, 2009 Report Share Posted April 25, 2009 ticketmaster fucked it up. for the first 20 minutes, nobody with a canadian address could order tickets. canadians who grabbed tickets lost them. by the time it got fixed it was pretty well sold out. Link to comment Share on other sites More sharing options...
AD Posted April 25, 2009 Report Share Posted April 25, 2009 was the show swarmed by non-canadians then? Link to comment Share on other sites More sharing options...
phishtaper Posted April 25, 2009 Report Share Posted April 25, 2009 not that was obvious in any way. one thing i did notice was that a lot of people had singles. perhaps they kept getting screwed on pairs and ended up going for singles and got them. i overheard a guy behind us saying he ordered two singles and when he arrived, they told him at the door that ticketmaster had cancelled his one order because he had double-ordered. so he only had one seat. now, im not 100% clear on this buut i think i heard him say that someone at the door called them into the box office, explained it, then said they'd be willing to let the second guy in so he could stand at the back of the balcony. people knew what a mess the ticket sale process was so maybe they were going out of their way to try to accomodate. i thot that was cool. Link to comment Share on other sites More sharing options...
rubberdinghy Posted April 25, 2009 Report Share Posted April 25, 2009 I thot you could spell...wait that explains the avatar.......... Link to comment Share on other sites More sharing options...
phorbesie Posted April 25, 2009 Report Share Posted April 25, 2009 Good stuff. Now apologize for the last record. seriously? Link to comment Share on other sites More sharing options...
Kanada Kev Posted April 25, 2009 Report Share Posted April 25, 2009 Good stuff. Now apologize for the last record. seriously? [color:purple] Don't worry' date=' non of the surviving members of the Grateful Dead can make any music that's worthy either[/color'] Link to comment Share on other sites More sharing options...
ike Posted April 27, 2009 Report Share Posted April 27, 2009 I thot you could spell...wait that explains the avatar..........While we're on the subject of avatars, what's up with kev's gay senator? Not that there's anything wrong with that. Link to comment Share on other sites More sharing options...
Kanada Kev Posted April 28, 2009 Report Share Posted April 28, 2009 I thot you could spell...wait that explains the avatar.......... While we're on the subject of avatars' date=' what's up with kev's gay senator? Not that there's anything wrong with that. [/quote'] LOL ... it's Ottawa's new 3rd jersey for next year Link to comment Share on other sites More sharing options...
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