I finally got it all sorted out. Thanks everbody for yer support. All it took, and Im an idiot for not thinking of this sooner, was a call to the cancellations department - or as they like to call it, the loyalty department. They apologized profusely, met me half way on the bill and even gave me some credit for my problems. I still hate the bastards and am going to quite them as soon as I finish up paying of the stupid bill, but remember folks, threatening to quit seems to be the only way to get anything done.